Help us create a better City of Saskatoon website.
Check out new.saskatoon.ca for project updates and to participate in testing related to navigation, design, usability and online services.
The City values citizen input and wants as many residents as possible to participate in key discussions and testing throughout the website development process.
You can also sign up to receive regular updates about the project.
We are developing a new customer-focused website that will be easy to search and find information, and improve our interactions with the community. Our new website will work well on all major devices and will have improved accessibility features.
The project also includes development of a digital strategy that will support the continuous improvement of digital services in our corporation and our community now and into the future.
You Were Asking...
For more information, check out our Project page on the existing website.
Discovery Update - April, 2014
What should you do first when you start developing a new website? We start by gathering as much insight and context as possible to inform the development process.
To start off our discovery, we conducted interviews with internal employee groups at the City of Saskatoon to understand how the City currently uses the web to communicate, publish content, and provide online services to residents.
Our questions and discussion have focused on the following areas:
- Online services the City currently offers
- Performance measurement
- Past feedback from residents and businesses on using the City’s online services
- Potential opportunities for service improvement through the use of web technology
- The City’s level of organizational readiness for increased use of web technology to deliver services online
The information gathered will provide the basis for developing an improved user experience for residents. We’ll also be looking at ways the technology can be user-friendly for employees as they operate the website. Most importantly, it helps us to identify opportunities that we can discuss with citizens as we move forward.
Derek Leverington, MPATH Engagement Inc.